Terms & Conditions
Bioessence is a beauty and wellness company based in the Philippines that aims to spread the goodness of wellness and skincare.
These General Terms and Conditions and Use are applied to all visitors of the bioessence.com website as well as any business transactions through this online store.
The website navigation and purchase of any product in bioessence.com web site imply acceptance of all the following points.
Bioessence reserves the right to change these conditions without notice, and any changes will be published in bioessence.com.ph
Personal Data Protection
Bioessence ensures complete confidentiality of all data provided. Our store has a single view and facilitates the customer experience, which has fast access to all products, place orders and receives communications on purchases, promotions or any other relevant content for visitors.
The customer may, at any time, request the cancellation of the newsletter subscription by simply filling out the contact form with their details (name and email) stating "I do not wish to receive further communications from Bioessence.
Freight and relevant delivery charges may be varying according to the weight of the items. The freight is calculated automatically on the site.
Orders will be processed as soon as payment is confirmed.
Actual delivery receipt period may take 3 to 7 working days. This period may be changed if there is no momentary availability of one or more custom products. If any product is unavailable, the customer will be contacted and informed of the deadline for restocking.
If you do not want to wait for the missing product (s) replacement, you can choose one or more substitutes or cancel the order(s).
In case of replacement of the product (s), must be made with the same value
If you want to cancel the order, the remaining order will be sent immediately and the value of the product(s) canceled is returned to the client.
Delivery period may be affected by force majeure in which case, Bioessence or any of its affiliates shall not be held liable for.
In Bioessence you always know where the products ordered are.
All orders sent by Bioessence have a tracking code associated, sent by email as soon as your order is processed. An email or SMS shall be received containing information about the status of your order.
Exchange and Return Policy
In Bioessence, our main goal is your complete satisfaction. Purchasing decisions are easy, quick and fully transparent. However, if not satisfied, the deadline for requesting an exchange or refund is 14 days after receiving the order. You can do this:
Filling out the contact form communicating the intention to exchange or return the product;
Mentioning the Order Number;
Mention the reference (s) of the product (s) you want to exchange and/or return;
No later than within 3 working days you will receive an email from us confirming all the information you need to returning the product (s).
It is very important that you:
Wait for our email with the return information and save product (s) under the same conditions that you've received them in order to return it;
Observe the maximum period of 7 days after our confirmation of your order to send the product (s) to our address along with a copy of the invoice.
Ship the order to our address: Bioessence, 67 Jasi Bldg, West Ave, Quezon City Philippines, 1104
For our part:
We will review the product (s) within 5 working days;
If you proceed accordingly to all of the above, you will receive the value of your order within 30 days;
For products changes the cost of sending the substitute (s) is the customer's responsibility.
Rules for Returns
For the return or exchange to be accepted, it is essential to respect the following rules:
The product has to be sealed in its original packaging, including the protective cellophane or labels (if any);
If the product box has no mark or seal, you must keep intact the seal of the product, or any other protection marks;
Preserve the invoice, bearing in mind that a copy of it must accompany the return of the product to Bioessence.